FAQs

Processing Times

Cotton buntings, cards and decorations are ready made and listed when available. They are posted next working day.

Custom items are made to order and the time needed to make them is as follows: 1-3 working days for kits, 3-5 working days for cards and buntings.

If you require something sooner please contact me before you order so I can give you an idea of whether it will be possible to get your item to you in the timeframe you have. Please also take into account shipping times which are in addition to processing times.

Shipping Times

Due to the current pandemic shipping times may be delayed. I post via Royal Mail Recorded Delivery, current estimated delivery times are as follows:

UK 1st Class Recorded: 1-4 Working Days

UK 2nd Class Recorded: 2-6 Working Days

Europe Standard International: 3-15 Working Days

Delays may occur due to items held up at customs. I am not responsible for delays due to customs or for any customs or import taxes that may apply.

Damage to Parcel During Shipping

In the unlikely event your parcel is damaged during shipping please contact me within 24hrs of receiving the parcel with photographs of the packaging and item to show clearly the condition it was received in. Please also photograph the clear plastic damage bag Royal Mail may have wrapped the original packaging in. I can then refund or replace as required.

Gift wrapping and packaging:
All buntings are gift wrapped in tissue paper, garlands and decorations are supplied in organza gift bags. Printed care instructions are included.


Cards are supplied with an co-ordinating envelope in a clear card bag, posted in a hard backed envelope. Buntings, decorations and kits are packaged in postal bags. Pictures are packaged in hard backed postal boxes.


Care Instructions:

Cotton Bunting

All fabric buntings and banners are made from 100% cotton fabric and 100% cotton tape. Spot clean only with a damp cloth. Iron on reverse on a cotton heat setting. Keep out of reach of children.

Mini Felt Buntings & Garlands

Made from Premium 40% Wool Felt. Spot clean only with a damp cloth, iron on reverse only on a wool setting. Keep out of reach of children.

Felt Decorations

Made from Premium 40% Wool Felt. Spot clean only with a damp cloth. For decoration only, not intended as a toy. Keep out of reach of children.

Kits
Kits are not intended as a toy, suitable for age 14+.